Our Collections
Scandinavian-inspired living
About Frost & Alder
Frost & Alder is a Scandinavian-inspired lifestyle brand built around simplicity, functionality and timeless design. We bring together thoughtfully selected pieces for every room: soft lighting, cosy bedding and sleepwear, comfortable slippers, and everyday kitchen and home accessories.
Every product is chosen to feel calm, practical and quietly elegant at home. All orders come with free tracked delivery and 30-day returns.
Free Delivery
Free standard delivery on every order, with tracking included.
30-Day Returns
Not quite right? Ask for a return within 30 days of delivery.
Secure Payment
Every payment is encrypted and processed securely.
Customer Service
Here to help: support@frostalder.com · +44 7460 671208
Frequently asked questions
Answers to most commonly asked questions
How long does delivery take?
Standard delivery is free on every order, with no minimum spend. We deliver to the UK, Australia, New Zealand and Germany. Orders placed before 17:00 (UK time) are prepared within 1 to 2 business days and then take 5 to 9 business days to arrive, so most orders arrive within 6 to 11 business days. If any import duties or taxes apply, we cover them. Full details are in our Shipping Policy.
What is your returns policy?
You can ask to return an unused item in its original condition and packaging within 30 days of delivery. Email support@frostalder.com with your order number to arrange a return. We do not charge a restocking fee. Full details are in our Refund Policy.
How can I track my order?
Every order is tracked. We email your tracking number as soon as your order is dispatched, and you can follow your parcel at any time on our Track Order page.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay cards, plus Shop Pay, Apple Pay and Google Pay. Prices are shown and charged in your local currency and already include taxes. Every payment is encrypted and processed securely.
How do I contact customer service?
Email support@frostalder.com or call +44 7460 671208. Our team is available Monday to Friday, 9:00 to 18:00, and Saturday and Sunday, 10:00 to 15:00 (UK time), and we aim to reply to every message within 24 hours.
Our
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